AVG is a known name in the antivirus industry, providing antivirus softwares for all devices over a few years now becoming a significant player in the antivirus industry. The brand also offers AVG Secure VPN that is getting quite an attention due to coming from a secure brand identity.
AVG VPN may become a popular VPN service as it has some impressive features to vouch for, but the exact details you will get in this AVG VPN review. On the plus side, the VPN does support different device connections and promising customer support, as claimed by AVG.
However, we shall see if their claims are accurate or not. Stay tuned to dissect this VPN service.
- Located outside 14-Eyes
- Device compatibility
- Easy connection
- Performance lags
- Logs User Data
- Limited torrenting capability
- Protocol and Encryption features missing
- Limited servers
AVG VPN is Deprived of Performance and Speed
A VPN is only as good as it performs. Looking at AVG VPN, you would expect it to be limitless with outstanding speeds. Unfortunately, that is not the case here as the service is way behind its competition due to slow and poor speeds.
While testing, we faced multiple connection failures, and bridging a connection took an ample amount of time. We tested the service for EU and US servers, and the results were not satisfactory.
Upload: 1.5mbps (96% slower)
Download: 5.5mbps (90% slower)
Upload: 3mbps (93% slower)
Download: 6.4mbs (86% slower)
These speeds do no correlate with a premium VPN service, and many free VPNs perform better than this. For speed and performance, this VPN failed our tests.
Unacceptable Poor Servers for a Premium VPN
We have tested and researched over a dozen VPN services, and AVG VPN, by far, have very few servers. The service offers 50 locations with no specific server count, that means we can assume they are 50 in number.
While its competitors have servers over 3000, this is fascinating because users do not get an option to chose servers. Instead, they will be directed to any one of the 50 servers. Now all 50 servers could be in one country, but they are distributed across London, New York, Miami, and Amsterdam.
These are what we know of.
Doubtful Logging Policy – AVG Collects User Data
The logging policy of any VPN provider has to be its strongest point because it determines whether the service can be trusted, while trust is a major whistleblower for VPNs.
It took us a while to find the logging policy because the entire website has no specific details regarding its official information. If you read through the snippet, AVG VPN logs data for 2-3 months before it is released or deleted.
They also claim that under two clauses, the data will be retained.
- if the user has attempted to defraud the service
- break their End User Agreement
The part where they claim they “log” data is in itself a major drawback, and we would not recommend anyone to use the service hence its logging data.
Can you Torrent in AVG Secure VPN?
Yes and No! If you are looking for a VPN that can torrent, then AVG is sufficient. Peer to peer (P2P) connections are available but in a minimal state. There is a separate tab provided for P2P servers, which are 8 in total.
- The Czech Republic – Prague
- France – Paris
- Germany – Frankfurt
- The Netherlands – Amsterdam
- The UK – London
- The USA – Miami
- The USA – New York
- The USA – Seattle
There is not much choice for anyone apart from choosing among these 8.
Pricing Plan – Worth the try?
So far, we can clearly state in our AVG VPN review the service is not a premium VPN service. Instead, it can be an emergency VPN you can opt for, with limited servers and features.
- 12-Months: $59.88 – $4.99 per month
- 24-Months: $95.76 – $3.99 per month
- 36-Months: $143.64 – $3.99 per month
However, it is still not free, nor cheap as it comes with a price tag. If you look at the pricing plan, the two year and 3-year plan offer the same monthly takeaway, which is not that satisfying. We would suggest getting the 2-year plan instead because more or less the same and you can switch to a better VPN after two years.
One thing that caught our attention, there is no monthly plan? Why is there no monthly plan, this is a slight mishap for any user looking for a short term plan.
Average Customer Chat Support
The customer support is actively present but only for users who have an AVG account. For anyone window shopping, you will first have to sign up on the free account to avail the service. It is slightly disappointing as there are no customer representatives for general queries, and you reach a landing page with FAQs.
Once you have an account, the chat support will not be instantly available. You will have to punch in your email, first and last name before proceeding ahead. It is not the brightest support but not the worst as well.
Compatibility of Apps
The VPN runs smoothly on:
- Windows PC
It is great to see the service being downloaded on your smartphones that have a higher internal memory; otherwise, the app lags the phone’s processor on many occasions. But we don’t recommend using the VPN app alone, its always better to use the AVG Antivirus for protection as well.
Operating from the Czech Republic – Safe Data Protection Laws
Thankfully the VPN scores here as it is based in the Czech Republic that is not among the 14 Eyes alliance nor the five eyes. That states that the govt cannot demand user information, and the company is not obliged to give it.
Data protection is a severe ordeal, and any VPN leaking information would be a bad PR.
State of the Art Encryption Protocols
The VPN comprises of industry-standard AES-256-bit encryption key. This is the most forefront encryption that protects your information on the web. The service also uses an SSL certificate for added security.
As for the protocols, the VPN offers:
IPSec among the protocols is an exceptional protocol for instantly switching between networks while it reconnects or loses connectivity. Please don’t get too excited because even after all these protocols, AVG does not give you the luxury to choose them manually. There are set protocols for every device you use.
Do We Recommend AVG VPN?
Without any second thoughts, NO, we do not recommend AVG VPN because of the obvious. The goal is to recommend a service that gives you anonymity and the ability to break online barriers and restrictions.
Yet, AVG does not fulfill any of the above. The pricing plan is not at par, and the encryption protocols are present, but you can’t be sure which protocol is being used. You cannot manually configure the protocols which make the online privacy vulnerable.
From a user’s perspective, having lesser servers than in a free VPN provides is a disappointment, and no user would want to pursue this VPN. There is room for improvement which, if done, could make us recommend the service.