Razer Synapse

12 Methods To Fix Razer Synapse Isn’t Opening Issue

Playing games on hardware specially designed for the purpose takes the gaming experience to a whole different level. But, if something stops working abruptly can be extremely frustrating. A common issue faced by users of Razer equipment and Razer Synapse is that the “Razer Synapse Won’t open” problem.

It is a frustrating problem because once this error occurs, your Razer mouse and keyboard won’t be connected to the computer, and the game will also stop working. Thankfully, there are ways to resolve the problem, but first, let’s learn about the software and then talk about the issue.

What Is The Razer Synapse?

Razer Synapse is a software designed for unified configuration by Razer. It allows you to customize and configure Razer hardware including, keyboard macros, RGB lighting, mouse DPI, and more through a single software.

Through Synapse, you can easily rebind controls or designate macros which the software saves automatically on the cloud.

It minimizes the hassle of assigning settings to their Razer peripherals one by one, which can be tedious.

Why Does The Razer Synapse Stop Opening?

The issue of Razer Synapse not working might occur for many possible reasons, including software breakdown, unstable USB connection, outdated drive, device compatibility issues, surround module interference, antivirus interception, device compatibility problem, and others.

How To Resolve Razer Synapse Not Opening Issue?

Understandably, you will need a different solution for different causes. Below we discuss the different ways of fixing the error according to the reason:

Method 1. Relaunching Razer Synapse

If this is your first time that Synapse has failed to open successfully, then you can try relaunching the software and running it as admin. Sometimes something as simple as relaunching fixes the problem you are facing.

Method 2. Inspect USB Connection Of Razer Hardware

Synapse might fail to work if there is an issue with the USB connectors of your Razer peripherals. Inspect USB cables and connectors of the keyboard, mouse, etc., to check if they are connected correctly and securely. If anything is damaged, fix it or replace them.

Method 3. Reinstall Device Drivers

If your Razer peripherals’ drivers are out of date or not working correctly, it can prevent Synapse from opening. If there is an issue with the device drivers, update or reinstall them.

First, try upgrading drivers, and if that doesn’t work, you need to reinstall them, which will upgrade them automatically. The method for a fresh installation of drivers is provided below:

Step 1 – Right-click on “My Computer” (for Windows 8 and 7) or “This PC” (Windows 10) and then click “Manage,” which will take you to the “Computer Management” window.

Step 2 – Once you are in My Computer Management, locate “Device Manager” in the menu on the left, open it.

Step 3 – Locate all your Razer devices’ drivers and then reinstall them by right-clicking on the driver and choosing “Uninstall device.”

Step 4 – Shutdown your PC, unplugged and disconnect all your Razer devices from the computer.

Step 5 – Turn on your PC a few minutes later, replug all those peripherals, and allow the system to auto-install the drivers.

Method 4. Reinstall Razer Synapse

Go to the “Apps & Features” in Windows Settings, find Razer Synapse, and uninstall it. Go to the Razer Synapse website and download the latest version of the software.

Ensure that you have deleted all Synapse-related data and folders, including the hidden files that need to be unhidden and deleted. Also, after you have reinstalled Synapse, don’t install the Surround Module.

Method 5. Uninstall Razer Surround Module

If you have successfully installed Razer Synapse as described in the previous method, we asked you not to install the Razer surround module. Instead, after reinstallation, sign in to your Razer account and allow Synapse to connect to the Internet.

Once you see the stats window, click the email located on the top-right of the window, which will give you two notifications for updating Surround and Synapse. Click on “Razer Surround” and then select “Cancel,” update Synapse if there is a new version. Then, from the Razer popup notification, restart the computer.

If the Razer surround module is already installed, go-to Apps and Features in Windows settings to uninstall it.

Method 6. Fix The Issue By Ending Razer Processes

For fixing Razer Synapse not opening, you try using the Razer processes before launching it.

Follow the guide below to end Razer processes:

Step 1 – Select “Task Manager” by right-clicking the Taskbar

Step 2 – Select Razer and press “End Task” on the bottom left corner. Then close other Razer processes one by one in the same way. 

Step 3 – Now, with administrator authority, run “Synapse.”

Method 7. Confirm The System Compatibility Of Synapse

This method might help you solve the Razer Synapse not working problem in Windows 7/8.

If you have Windows 8, then all you have to do is go to “Synapse Properties,” next click on the “Compatibility” option, and run Razer with Win 8.

If you use Win7, you don’t have to go through many hassles as most operations are similar. All you have to do is run Synapse with admin and ensure that the antivirus service is not running on.

Method 8. Say Goodbye To Your Previous Synapse ID

Creating a new account is one of the simplest ways to fix the Razer Synapse not starting issue. This is not a permanent solution, and the error will most probably reoccur in the future. 

It is also essential to export all the data to a file before saying goodbye to your previous account. In this way, you’ll be able to recreate another account (when the issue reoccurs), import the data to the new account, and are done.

Method 9. Always Have The Latest Microsoft .NET Framework

It is essential to always have the latest Microsoft .NET Framework for Razer Synapse’s system configuration. Without the NET framework, Synapse will not function. Even if you have the Microsoft .NET Framework, but it is outdated, the Razer Synapse will continuingly show the error. 

Method 10. Disable Third-Party Antivirus Firewall

Third-party Antivirus programs, including Windows Defender, might consider Razer Synapse as spyware and freeze it. Therefore, disabling the antivirus software might resolve the razer synapse won’t open issue. 

Follow the guide below to disable Windows Defender:

Step 1 – Open Control Panel

Step 2 – Find and open the Windows Defender Firewall window.

Step 3 – Select “Turn Windows Defender Firewall on or off” from the menu.

Step 4 – Select “Turn off Windows Defender Firewall.” Ensure that you turn off both the public and private network settings. Click OK to finish the process.

Note: Relaunch Razer Synapse after successfully turning off the Windows Defender Firewall

Method 11. Update The Operating System

Razer Synapse will not function properly if it is not compatible with your computer’s current OS. To fix Razer Synapse isn’t opening issue by updating the OS, follow the guide below. 

Step 1 – Go to Computer Settings and select “Update & Security.”

Step 2 – Check for any available system updates. Download and install the available updates.

Method 12. Carry Out A Booting Procedure

You can also explore execution problems by carrying out a booting procedure. Solve problems like programming clashes and mistake messages to fix the Razer Synapse wont open issue.

Fix Razer Synapse Isn’t Opening Issue – Video Guide

FAQ: Frequently Asked Questions

Below are some of the often-asked questions about the Razer Synapse failing to open properly.

Why won’t Razer Synapse open?

Check your firewall or antivirus program’s settings to ensure it isn’t blocking the app. Examine your system specifications to verify if they are adequate. Launch Razer Synapse 3 as an administrator. If the issue persists, launch “Task Manager.”

How to fix the Razer Synapse?

Here are some steps you need to perform to resolve Razer Synapse on Windows.

1. Click “Start” and then enter “Apps & features” into the search field.

2. Click on “Razer Synapse 3” and then on “Modify.”

3. In the user account management window, click “Yes.”

4. From the drop-down option, select “REPAIR.”

5. Wait for the installation to complete.

6. Reboot your computer.

What is the problem with my Razer Synapse?

Ensure that the device is correctly plugged in and linked directly to the computer rather than via a USB hub. If the problem is still occurring, try connecting the device to a different USB port. Look for the Razer Synapse 2.0 update. Install any Razer Synapse updates that are available and restart your computer.

What is the problem with Razer Synapse macro?

Disable or remove Razer Synapse from the system tray. Restart the computer and run another device test. Check the device on a PC that does not have Synapse installed. If the device works without Synapse, the issue could be a software issue.


We hope that one or a combination of a few of our tried and tested 12 methods will help you resolve the Razer Synapse access unavailable issue. If the problem remains, we recommend you contact the Razer Support team and try your luck finding the best possible solution to fix Razer Synapse 3 not opening issue.

If the problem persists even after reaching the Razer Synapse support team, then contact your computer manufacturer to help you fix up the system file glitch. The system file error can sometimes lead to such issues, so obtain professional assistance online or offline (via visiting the service center).

We are confident that you will fix the Razer Synapse issue without much hassle. Please share the method that worked for you in the comments section. Also, share other methods that have helped you resolve the Razer Synapse access unavailable issue.

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Kylo is a tech geek who loves technology and spends time writing about it. He is also an avid gamer, completing his studies in Information technology. He is a co-founder of Reviewsed.