How to Fix ‘Cannot Communicate Using SSL’ Error on PS4

How to Fix ‘Cannot Communicate Using SSL’ Error on PS4

Encountering errors while using your PS4 can be frustrating, especially when they disrupt your gaming experience. One common error that users encounter is the “Cannot Communicate Using SSL” error. This error typically occurs when your PS4 system is unable to establish a secure connection using SSL (Secure Sockets Layer) protocol. In this comprehensive guide, we’ll explore the causes of this error and provide detailed solutions to help you resolve it quickly and get back to enjoying your gaming sessions.

Understanding the SSL Error

Before diving into the solutions, it’s essential to understand what the SSL error means. SSL is a protocol used to establish a secure and encrypted connection between a client (such as your PS4) and a server (such as the PlayStation Network). When the PS4 encounters the “Cannot Communicate Using SSL” error, it indicates that there is an issue preventing the console from establishing a secure connection with the server, leading to communication failure.

Common Causes of the SSL Error on PS4

Common Causes of the SSL Error on PS4

Several factors can contribute to the occurrence of the SSL error on your PS4. Some of the most common causes include:

Network Issues

  • Weak Wi-Fi Signal: A weak or unstable Wi-Fi signal can interfere with the PS4’s ability to establish a secure connection.
  • Network Configuration: Incorrect network settings or firewall configurations on your router may block the SSL connection.

DNS Settings

  • DNS Configuration: Incorrect DNS settings on your PS4 can prevent it from resolving domain names and establishing secure connections.

System Software Updates

  • Outdated Firmware: Running outdated system software on your PS4 may lead to compatibility issues with SSL protocols.

Troubleshooting Steps to Fix the SSL Error on PS4

Now that we’ve identified the potential causes of the SSL error, let’s explore some troubleshooting steps to resolve it:

1. Check Network Connection

Ensure that your PS4 is connected to a stable and reliable network. You can do this by following these steps:

  • Go to “Settings” > “Network” > “Test Internet Connection” on your PS4.
  • If the test fails or indicates a weak connection, try moving closer to the router or using a wired Ethernet connection.

2. Verify DNS Settings

Confirm that your DNS settings are configured correctly on your PS4. Follow these steps to check and update the DNS settings:

  • Go to “Settings” > “Network” > “Set Up Internet Connection” > “Use Wi-Fi” or “Use a LAN Cable” (depending on your connection type).
  • Select “Custom” and enter the appropriate DNS settings provided by your ISP or use public DNS servers like Google DNS ( and

3. Update System Software

Ensure that your PS4 is running the latest system software version. To update your PS4 firmware, follow these steps:

  • Go to “Settings” > “System Software Update” and select “Update Now” to check for and install any available updates.

4. Disable Firewall or Antivirus Software

If you’re using a firewall or antivirus software on your network, temporarily disable them to see if they’re causing the SSL error. Remember to re-enable them after troubleshooting.

5. Restart PS4 and Router

Sometimes, a simple restart can resolve connectivity issues. Power off your PS4 and router, then wait a few minutes before turning them back on.

6. Use a Wired Connection

If you’re experiencing persistent Wi-Fi issues, consider using a wired Ethernet connection for a more stable connection.

7. Contact PlayStation Support

If you’ve tried the above steps and continue to encounter the SSL error on your PS4, reach out to PlayStation Support for further assistance. They may provide additional troubleshooting steps or recommend sending your console for repair if necessary.


Encountering the “Cannot Communicate Using SSL” error on your PS4 can be frustrating, but with the right troubleshooting steps, you can resolve it and get back to gaming seamlessly. By following the solutions outlined in this guide, you can address network issues, verify DNS settings, update system software, and take other necessary actions to fix the SSL error. Remember to stay patient and methodical as you troubleshoot, and don’t hesitate to seek assistance from PlayStation Support if needed. With persistence and the right approach, you’ll have your PS4 back up and running smoothly in no time.

For additional resources and support, you can visit the PlayStation Support website or join online forums where users share their experiences and solutions to common PS4 errors.

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Abdul Wahab is a Software Engineer by profession and a Tech geek by nature. Having been associated with the tech industry for the last five years, he has covered a wide range of Tech topics and produced well-researched and engaging content. You will mostly find him reviewing tech products and writing blog posts. Binge-watching tech reviews and endlessly reading tech blogs are his favorite hobbies.